Please fill in your returns form and include it in your returning parcel, attaching the address to the parcel. If you have lost or not received your form please download and print here.
All returned goods must be returned unused and fit for re-sale with a returns form. Goods to be returned from outside Mainland UK must be sent back to us at your own expense. We advise that proof of postage is obtained as we are not liable for items lost in transit. All Rooster products* can be returned to us for a refund if they meet the above criteria, within 90 days of receipt. Returned goods are inspected and refunded within 14 calendar days.
If replacement goods are required, they should be re-ordered from our website. If you have purchased a Combo Deal, the whole contents of the Combo Deal must be sent back to us in order to receive a refund. If you were lucky enough to have won one of our prizes at an event, but it's not the right size or colour we are happy to get this swapped over for. Just send back your prize to us, stating the event the item was received at, the new size or colour required and a delivery address to send it back out to you. Please note that while we are happy to exchange colours and sizes we cannot exchange your prize for a different product.
We're unable to exchange or refund orders that have been customised in any way. For example Cut length rope, splicing work and any heat transfered customised clothing.