Terms & Conditions

Terms & Conditions Overview

Welcome to Rooster USA. These Terms explain how we handle orders, payments, shipping, returns and other important points when you shop with us in the United States. By using our site or placing an order, you agree to these Terms. These Terms are governed by the laws of the Commonwealth of Virginia (without regard to conflict-of-laws rules), and disputes will be brought in the state or federal courts located in Virginia.

Company Details

Rooster Sailing Inc. (“Rooster USA”)
Customer Support: salesUSA@roostersailing.com | +1 (757) 778-9997

Website Security & Payments

We use SSL encryption and reputable providers to help protect your data. Payments are processed by Braintree and/or PayPal. Card details are handled securely by our payment processor, not by Rooster USA. We use 3D Secure–style checks where supported. Payment is captured when we process your order.

Cookies

We use cookies to operate and improve the site. Where required, we request consent for non-essential cookies. See our Privacy Policy for details.

Privacy (US & California)

Our Privacy Policy explains what we collect, how we use it, and your choices. If you are a California resident, you may have rights under the CCPA/CPRA (for example, access, deletion, and the right to opt out of the “sale/share” of personal information). See our Privacy Policy for how to exercise these rights.

Orders, Pricing & Taxes

Submitting an order is an offer to buy; we accept only when we dispatch your order and email confirmation. We may decline or cancel before dispatch (for example, pricing or stock errors, fraud checks, legal/regulatory reasons); if so, we’ll refund any payment.

Prices & taxes: Prices are in US dollars. Sales tax is applied where required by law based on the delivery address. If your order ships outside the US, you are responsible for local duties, taxes and import clearance.

Promotions & Discount Codes

Enter codes at checkout; they cannot be applied after you place the order. One code per order unless stated otherwise. Codes may exclude certain products, have minimum spends or expirations. No cash value; not transferable. Misuse (for example, multiple accounts or unauthorised sharing) may result in cancellation.

Digital Downloads

All digital purchases are final once downloading or streaming begins. Before access, you will be asked to consent to immediate delivery and acknowledge you waive your cancellation right once delivery starts. If digital content is defective, we will repair/replace or provide a reasonable price reduction where appropriate.

Product Descriptions

We aim to be accurate, but minor variations (for example, colour) can occur. If a product is not as described, contact us; unused items can be returned under our Returns Policy.

Seconds & Imperfect Products

Selected products may be offered for sale at a reduced price due to cosmetic imperfections or specific functional limitations. These products will be clearly identified on the product page, with details of the relevant imperfection or limitation provided before purchase.

The nature of the imperfection may include, but is not limited to, marks, uneven colouring, stitching irregularities or other cosmetic defects. Where a product has a functional limitation, the product description will explain the nature of the issue and any relevant impact on performance or technical properties.

By purchasing a Seconds or Imperfect product, you acknowledge and accept the specific imperfections or limitations disclosed in the product description. These disclosed imperfections or limitations do not, in themselves, constitute grounds for a claim that the product is faulty or does not match its description.

Our standard returns policy and applicable statutory cancellation rights continue to apply to Seconds and Imperfect products. However, a return or claim based solely on an imperfection or limitation clearly disclosed before purchase will not be accepted as a fault or misdescription.

Nothing in these Terms & Conditions limits or excludes your statutory rights under applicable consumer law. Products must still be as described, fit for any purpose expressly agreed and of satisfactory quality, taking into account the product description, price and any disclosed imperfections. Customers retain their statutory rights in respect of any undisclosed faults or other shortcomings.

Rooster will not knowingly sell products with defects that compromise their safety for their intended use.

Under 18s

We sell to adults. If you are under 18, a parent or guardian must place the order.

Shipping, Risk of Loss & Delivery Estimates

We ship using reputable carriers. Dispatch and delivery timeframes are estimates and not guaranteed. Orders placed with expedited shipping before our posted cut-off typically ship the same business day; weekend and holiday orders ship the next business day.

Risk of loss/title passes on delivery to your shipping address shown on the order. If the carrier marks your package as delivered but you cannot locate it, contact the carrier and then our support team so we can help investigate.

International shipments from the US may face customs delays outside our control. Any duties/taxes are the recipient’s responsibility.

Free Delivery: Free delivery thresholds apply to all products on our website, except long or bulky items (typically any item over 1.2m in length). Standard delivery charges will apply to these items and to any orders below the free delivery threshold, as shown at checkout.

Returns:

We want you to love your gear.

Return window: Return within 90 calendar days of receipt for a refund.
Condition: Items must be unused, in original packaging and resellable. Include a completed returns form.
Method & cost: Return shipping is at your cost unless the item is defective or we sent the wrong item. If you prefer, we can provide a prepaid label and deduct the label cost from your refund.
Processing: Refunds are issued to the original payment method within 14 days after we receive and inspect the return.
Bundles/Combos: Return the entire bundle for a refund.

Rooster Big Weekend & Holiday Deals 2026 – Terms & Conditions

General Returns Policy

All website orders are covered by a 90-day returns window. You must initiate your return within 90 days of receiving your order. Items must be returned in their original condition and in accordance with our standard returns policy.

Buy 3 and Save 25% Offer

If you purchase three qualifying items as part of our Buy 3 and Save 25% promotion, the following terms apply:

  • Returning all three items: You will receive a full refund of the amount originally paid, including the promotional discount.
  • Returning one or two items: Partial returns are accepted. However, the 25% promotional discount is conditional on purchasing all three qualifying items. If you return one or more items, the discount will be removed and the order will be recalculated based on the full-price value of the items retained. Any refund due will be calculated after this adjustment.

Double Up on Gloves – Buy 1, Get 1 Half Price

If you purchase two qualifying pairs of gloves as part of our Buy 1, Get 1 Half Price promotion, the following terms apply:

  • Returning both pairs: You will receive a full refund of the amount originally paid, including the promotional discount.
  • Returning one pair: If you return one pair and keep the other, the Buy 1, Get 1 Half Price discount will no longer apply. The retained pair will be recalculated at its full retail price, and any refund due will be adjusted accordingly.
  • Returning the discounted pair only: If you return the half-price pair and keep the full-price pair, your refund will be based on the amount paid for the returned pair, subject to the promotional terms.

The offer applies to qualifying gloves only. Where items have different prices, the discount will be applied to the lower-priced qualifying pair.

General Promotional Returns Terms

All promotional discounts are conditional on meeting the qualifying purchase requirements. Where a partial return means the order no longer qualifies for the original promotion, the discount will be recalculated before any refund is issued.

Refunds will be processed to the original payment method, in accordance with our standard returns policy.


Exceptions (no returns unless defective): customised/personalised items (including heat-applied logos/text), cut-to-length rope/rigging, carbon tiller extensions cut to instruction, masts/booms machined to order, and wetsuits/longjohns altered for fit.

See our US Returns page for step-by-step instructions and the downloadable form.

Warranty

Rooster-Branded Products: All Rooster-branded products are supplied with a 12-month warranty as standard, covering manufacturing defects under normal use from the date of purchase.

If a fault occurs within this period, we will, at our discretion, repair, replace or refund the product in line with your statutory rights.

Third-Party Products: Products manufactured by third-party brands and sold by Rooster are covered by the manufacturer’s warranty provided by that brand. Any valid warranty claims for these products will be honoured through the supplier or manufacturer from whom we purchased the goods. We will assist customers where reasonably possible but cannot override the manufacturer’s warranty terms.

What the Warranty Does Not Cover
The warranty does not cover:

  • Fair wear and tear
  • Accidental damage, misuse or neglect
  • Damage caused by incorrect care, storage or use outside the product’s intended purpose
  • Alterations, repairs or modifications not carried out or authorised by Rooster
  • Normal degradation of materials and finishes over time

Proof of Purchase: Proof of purchase may be required for all warranty claims.

Statutory Rights: This warranty is provided in addition to and does not affect your statutory rights under UK consumer law.

Custom Products: Because they are made or altered to your instructions, we cannot accept returns for custom/personalised items unless they are defective (see Section 11 exceptions). Contact us if a custom item develops a manufacturing issue.

Delays & Events Outside Our Control

We are not responsible for delays caused by events beyond our reasonable control (for example, carrier delays, weather, customs). If a significant delay occurs, we will keep you informed and work on a reasonable solution.

Sub-Contractors

We may use trusted third parties (for example, fulfilment centres, carriers) to perform parts of your order. We remain responsible for our obligations to you.

Availability

All products are offered subject to availability. If an item is unavailable after you order, we will notify you and offer an alternative or a refund.

Sustainability & Packaging

We reuse and recycle packaging where possible.

Loyalty & Referrals (if offered)

Earning and redemption rules are posted in the loyalty section of our site. Points have no cash value and are not transferable or saleable. We may adjust or remove points in cases of error, abuse or account closure. Referral rewards are issued when the referred customer completes a qualifying first purchase.

Promotions/Contests (US)

No purchase necessary unless expressly stated. Void where prohibited. Eligibility, entry method, timing, prize details and winner selection are set out in the specific Official Rules for each promotion. Winners may be required to sign an affidavit of eligibility/liability release and a publicity release where lawful. Any taxes on prizes are the winner’s responsibility. Promotions are governed by US federal law and Virginia law unless stated otherwise.

SMS/Text Messaging (TCPA)

We send marketing texts only with your prior express written consent and send non-marketing texts (for example, order updates) as allowed by law. Every message identifies Rooster USA and includes an opt-out: reply STOP to unsubscribe, HELP for help. Message and data rates may apply. We honour opt-outs promptly and within TCPA timelines. Please keep your contact details current to avoid misdirected messages.

Restricted/Bladed Items

Some items (for example, knives, bladed tools) are age-restricted or restricted by local law. We may use age-verified delivery, require photo ID, or refuse/cancel orders where we cannot verify eligibility or where shipment is restricted by state/local law. You are responsible for complying with all applicable possession, use and transport laws in your jurisdiction.

Intellectual Property

All content on this site (text, images, logos, trademarks) is owned by or licensed to Rooster USA and may not be used without permission.

Limitation of Liability

To the fullest extent permitted by law, Rooster USA and its affiliates will not be liable for indirect, incidental, special or consequential damages arising from your use of the site or purchase of products. Nothing in these Terms limits liability for personal injury or death caused by our negligence or for fraud.

Changes

We may update these Terms from time to time. The “Last updated” date shows the latest version. Your continued use of the site means you accept any changes.



Last updated: 9th November 2026